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These terms set out the rules that govern your account on ok330 and the services available to you, depending on your local law and eligible region. Read them before you open an account — they cover how we operate, what you can do, and how we handle your information.
By creating an account on ok330 and using any part of the platform — whether that is browsing the lobby, funding your wallet via Nagad, Upay, or Bank Transfer, or joining a live table session — you accept these terms in full. Access to ok330 and its services depends on the laws applicable in your region; it is your responsibility to confirm that using this platform is lawful where you are located. We do not make representations about legal availability in jurisdictions we have not confirmed. These terms may be updated from time to time. When we make a material change, we will notify you through your registered account. Continued use after such notice constitutes acceptance of the revised terms. If any part of these terms conflicts with the laws of your jurisdiction, that part does not override local law — the remaining provisions continue to apply. All disputes arising under these terms are subject to the jurisdiction stated in the applicable policy documents linked from your account settings page. If you have questions about how a specific rule applies to you, reach out through one of the support routes listed on this page before proceeding with the action in question.
Wallet transactions via Nagad are subject to the transaction limits and verification steps shown in your account deposit screen.
Upay transfers follow the same account verification flow; check your wallet section for current limits and processing steps.
Bank Transfer requests are processed through the steps shown in the withdrawal screen; timing depends on your bank and is not set by ok330.
These terms define the boundaries of the relationship between ok330 and your account. Some areas fall inside this policy; others are governed separately or by third parties. Knowing the difference helps you direct questions to the right place.
Registration, login, identity verification, and account suspension or closure are all governed by these terms. Actions taken inside your account — deposits, withdrawals, session history — are covered here.
Deposits and withdrawals processed through Nagad, Upay, or Bank Transfer are subject to these terms plus the conditions of your chosen payment provider. Where those conflict, payment provider rules take precedence for the transaction itself.
Game content supplied by Habanero, PlayStar, JDB, and CQ9 is delivered under the respective studio agreements. ok330 makes those titles available in the lobby but does not govern the underlying game rules independently of the studio.
Links or integrations pointing away from ok330 — including external payment apps or identity services — operate under their own terms. ok330 is not responsible for the conduct or policies of those third-party services.
You have several practical options when it comes to managing the information ok330 holds about your account. You can request a copy of your transaction and session history directly from the account history screen — no separate form is needed for standard record exports. If any detail in your profile is incorrect, the account settings page lets you update most fields yourself; for changes that require identity re-verification, the support team can guide you through the steps. You also have the right to raise a formal question or complaint about how your information is handled. We ask that you do this through the published support routes so the request is tracked and assigned. If you decide you want your account closed, you can submit that request through account settings or via the support contact path. Closure is processed once any pending transaction is settled. None of these rights are waived by continued use of the platform.
Open the account history screen to see transaction logs, session records, and any communications tied to your account.
Update profile information directly in account settings; identity-linked fields require verification and can be changed with support assistance.
Direct policy or data questions to our support team through the live chat or email route listed on this page.
Submit a closure request via account settings or support; the account is closed once all pending transactions have cleared.
If something in these terms is unclear or you need to act on a policy right, use one of the contact routes below. We ask that you include your account username and a brief description of the issue so the right team can respond.
Start a chat session from the help icon in the bottom corner of the site. Available from the lobby page while you are signed in.
Send your query to the support address listed in your account settings under the Help section. Include your registered account details.
The Help Centre linked from your account footer covers common policy questions, account steps, and transaction queries in a searchable format.
We hold account and transaction data only for as long as it is needed to operate your account and meet the obligations set out in these terms. Cookies are used to keep your session active across devices — so if you switch from phone to tablet mid-session, your balance and game state carry over without requiring you to log in again. You can review cookie settings in the site footer at any time.
Your account is protected by the login credentials you set at registration. If you suspect unauthorised access, go to account settings and change your password, then contact support through live chat.
Transaction records and account logs are kept for the period required under the terms; once that period expires, data is removed from active systems unless a dispute is pending.
Session cookies handle device continuity so your account state follows you between phone and desktop. No personal data is passed to third-party advertising networks through these cookies.
To request a review of how your data is held, or to ask about the terms that apply to a specific account action, contact us via the email route in your account settings Help section.
Answers to the questions we hear most often about account terms, data, and policy rights on ok330.
Access and eligibility depend on your local law and the region your account is registered in. Review the eligibility conditions in your account registration screen and confirm that using ok330 is lawful in your location before proceeding.
When we make a material update to these terms, we notify you through your registered account. The updated version is also published on this page. Continuing to use your account after the notice is sent means you accept the revised terms.
Yes. Open the account history screen while signed in and you can view and export transaction logs and session records directly. No separate request is needed for standard history exports; the data is available in your account.
Most profile fields can be updated in account settings without contacting support. Fields tied to identity verification — such as your name or registered number — require a verification step. Contact us via live chat or email and we will walk you through it.
Send your query to the support email address shown in your account settings under the Help section. Include your username and a brief description of the issue. Live chat is also available from the lobby page for faster responses on straightforward questions.
After closure, your transaction and session records are retained for the period required under these terms. Once that period passes and no dispute is pending, active data is removed. Submit a closure request through account settings or via the support contact route.